Problem in iPod - “Do Not Disconnect” message is not going away
Introduction:This article gives a solution for the question, “How to fix the iPod problem ‘Do Not Disconnect’ message is not going away and Apple iPod is not responding / hanged / frozen?”
Problem description: Whenever the Apple iPod displays “Do Not Disconnect” message, the disconnect should be done only after proper ‘Eject’. Sometimes even after doing proper ‘Eject’, the message may not go away and the Apple iPod may have frozen / hanged too, that is not responding to user inputs.
Solution:
This is applicable for all 1G to 4G+ iPods.
Eject the Apple iPod (Incorrect eject may be a cause of this problem and so do the following steps)
- In the Apple iTunes software ‘Source’ panel, it should show the Apple iPod along with a small grey uparrow image to the right of the Apple iPod image.
- You may also see an image (Apple iPod with uparrow) in the lower right corner of the Apple iTunes software.
- Now, either stop all the activities that involves read / write (copy / update / delete) operation or wait until it completes. There should not be any activity in the Apple iTunes software.
- Click the grey uparrow from the source panel OR the image from the lower right corner to ‘Eject’ the Apple iPod.
If the “Do Not Disconnect” message is gone and it works, celebrate it with your favourite tunes, else relax we have got one more step to go.
Restart the Apple iPod (This will not erase the music, this is like a restart to a PC when it hangs)
- Turn off the ‘hold switch’ by sliding it away from the head phone jack and the orange patch should NOT be visible.
- Press and hold the following combination of buttons simultaneouly for 4 to 10 seconds
For 1G to 3G Apple iPod: ‘Menu’ and ‘Play/Pause’
For 4G+ Apple iPods (includes Photo, Nano, Video, and Mini): ‘Menu’ and ‘Select’
For shuffle iPod: turn it off and then turn it on.
Now the restart is done, the message “Do Not Disconnect” should disappear and the ‘Apple’ logo should briefly appear in the screen. Then the regular menu should appear.
References:
iPod’s (Apple) support: http://www.apple.com/support/ipod/.
Apple iPod manual: http://docs.info.apple.com/article.html?artnum=51767
December 25th, 2006 at 10:32 pm
my 30gb ipod freezes up when i plug it into my pc. it shows the do not disconnect icon, but not flashing. the time and the battery power meter stay the same. and i can reset it, but every time i plug it back into my pc, it freezes. so i cant get into it to restore it or anything. i cant even use it as a mass storage device either, and this is a big problem for me, cause i record music and use the ipod to store the files.
any help wud be greatly appreciated.
if u cud email me ur response thatd be great:
psbassplayer@hotmail.com
or aim sn: bssplyr558
thx
February 10th, 2007 at 3:23 am
Good work. It work. Thanks u
February 14th, 2007 at 1:15 am
Thanks buddy. Your ipod troubleshooting really saved my day!!!
February 20th, 2007 at 7:19 am
x buddy…
April 9th, 2007 at 5:41 pm
I recently bought a 5G video iPod.
When I first connected it to my Mac, it immediately displayed the flashing “Do not disconnect screen.”
I waited until it became clear there was a problem and began searching on the Net.
Most sites suggested ejecting the iPod and resetting it. I did this, then reconnected to my Mac.
The flashing “Do not disconnct” sign reappeared and remains as long as the iPod is connected to the computer.
ITunes says the software is up to date.
The iPod functions fine when unplugged from the Mac, but as soon as it’s connected I can’t do anything with it.
Any suggestions?
April 27th, 2007 at 10:43 am
my 80gb ipod freezes up when i plug it into my pc. it shows the do not disconnect icon, but not flashing, and the hold switch cannot be deactivated, so the hold icon is still there. the time and the battery power meter stay the same. and i can reset it, but every time i plug it back into my pc, it freezes. so i cant get into it to restore it or anything.
any help wud be greatly appreciation.
if you could email me ur response that would be great:osiris081@yahoo.com
Thanks…
May 17th, 2007 at 1:41 pm
Thanks for the information on resetting my ipod! I had the problem of my ipod nano´s screen freezing, but it wasn´t frozen on the do not disconnect screen but rather on a song selection screen. However this did happen shortly after disconnecting my ipod from the PC.
As you mentioned, I turned off the hold switch and then held simultaneously the menu and select buttons for about 10 seconds, and like you said I saw the apply logo screen briefly, and then I was able to work my ipod as normal.
Thanks again, your advice saved me from a lot of frustration!
-Paul
June 12th, 2007 at 4:08 am
Thanks for your advise. I had bought ipod just 15 days back and today it hanged while I was copyiing songs on it from my laptop. I was worried that I had lost the ipod but thanks for your advise I have been able to recover my ipod. I pressed Menu and select button simultaneously and it restarted. However I would like to share one more thing with readers that earlier I had all of my songs erased while syncing the ipod from Itunes v 7.1 to v 7.2. I did not find any utility which would allow me to save my songs at my laptop/pc .
June 27th, 2007 at 6:36 am
YOU ARE SO GOOD!!! THANKS FOR HELPING ME KNOW HOW TO RESET MY IPOD!!!
July 1st, 2007 at 5:36 pm
mate i have a 30gb ipod video it was workin fne since a year but today its suddenly hung up and wen u hit play on some song it does not play the time clock does not move…pls. write bak
zoravar
August 7th, 2007 at 6:03 pm
thxs buddy saved my nano
August 10th, 2007 at 3:05 pm
My 30g video suddenly froze on Do Not Disconnect. The time it froze is at the top and at that time I had the hold button on. Now, it will not turn off, even when I try to reset it. I have disconnected it from the computer and restarted my computer. I have plugged it into the wall. I have downloaded the latest version of itunes…all with no luck. It has been on, with the screen lit for 6 hours and the battery is still full. What do I do? Please help me
January 10th, 2008 at 4:25 am
hi. i have an ipod nano
and when i connect it to my itunes it says do not dissconect for like forever unless i eject it. this is fine, but it wont update my music at all! i have them on my itunes but they wont transfer to my ipod.
any suggestions?